Frequently Asked Questions
How long will it take for your to dispatch my order?
We dispatch all our orders on the same or next working day. Our same day cut off point is at 2pm. Orders placed after 2pm on a Friday will be dispatched on Monday. We do not dispatch orders on Saturdays, Sundays, or Bank Holidays. Our Christmas posting dates will be available in November.
How long will it take for my order to arrive?
UK customers have a choice of the 2nd Class Signed for service or 1st Class Signed for service. These orders are sent via a tracked and signed service.
European orders should take 3 - 5 working days to arrive but can take up to 20 working days. These orders are sent via a tracked and signed service.
Worldwide orders should take 5 - 7 working days to arrive but can take up to 25 working days. These orders are sent via a tracked and signed service.
Tracking numbers are only available on request. For more delivery information visit our page here.
Which kits would you recommend for beginners? Will your kits teach me how to knit?
We'd recommend one of our easy knit scarf knits, like the fox, panda or bear. These kits include tips for beginners throughout the pattern and only use the 'knit' stitch. Our unicorn scarf is also very easy, but does not include the beginner tips. If you can knit, purl and decrease we'd recommend one of our hat kits.
Our kits won't teach you how to knit but are designed to be fun and simple knits. We're currently working on our first set of Youtube videos so watch this space. We're always happy to point you in the right direction of our favourite learn to knit videos in the mean time.
I have a question about a pattern?
If you have any pattern queries please email Iesha (with an I for India) at firstname.lastname@example.org. Please note we do not work weekends or bank holidays so any quries will be answered the next working day.
Can I visit the Sincerely Louise studio or collect my order from you?
We offer monthly knit nights at our studio and we'd love to see you there. You can find out more information here on our workshop page. If you are local to Brixton and would like to collect your order in person please contact us at email@example.com first to organise a suitable time for your visit. We are happy to refund the cost of your shipping if collecting from our studio.
Can I buy your kits as finished pieces?
We can offer our knitting kits as finished pieces, just drop us a message with what you're interested in and we'll see what we can do.
Please note that we do charge accordingly per piece and that they are not 'cheap' to buy. We'd always recommend buying a kit and seeing if you have any friends or relatives who can make it up for you.
Can I sell the finished pieces I make from your kits and patterns?
Sincerely Louise does not allow for customers to sell finished pieces from any of our kits, digital patterns or book patterns. All our patterns are for personal use only and feature a copyright notice which states they cannot be used for any commercial purpose without permission from the copyright holder.
This is our policy because we've spent a long time establishing ourself as an independent brand. We feel when people sell our finished knits it undervalues the business and the hard work spent designing the patterns. We love it when our kits being gifted, be it to a crafter to make, or a finished piece to friends or family, but it breaks our heart seeing a finished piece being sold and our copyright ignored. We hope you understand.
Do you offer wholesale?
Yes we do, Sincerely Louise is always looking for selected stockists to wholesale our kits to. Please email firstname.lastname@example.org for further information.