Who We Are

NOTE: Sincerely Louise is a trading name used by Louise Walker.
This page (together with the documents referred to on it) tells you the terms and conditions on which the Company supplies any of the products ("Products") listed on this website www.sincerelylouise.co.uk ("the Site") to you. Please read the following terms and conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these terms and conditions. You may wish to print a copy for future reference.

Information About the Company
Sincerelylouise.co.uk is a site operated by Sincerely Louise ("Company"). The Company's main trading address is The Crocodile Room, Unit 2 Chaucer Yard, 37 Clough Road, Sheffield, S1 4TE. If you have any questions please contact info@sincerelylouise.co.uk

The following terms and conditions will apply between yourself and Sincerely Louise for the sale and purchase of the items contained in your basket, and its subsequent delivery. These terms and conditions of sales do not affect your statutory rights (under governing law and Jurisdiction).

Your Status
By placing an order through the Site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

Availability of Goods and Prices
All prices indicated for products are in Pounds Sterling, inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the payment section of the Website. Prices of some goods may differ from those on our other selling platforms. 

Sincerely Louise attempts to be as accurate as possible when describing products on the Website and to ensure that product photography is clear and accurate; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

Sincerely Louise aims to ensure that the pricing of products on the web pages is correct at all times, however, the Website may not accurately reflect the correct details at the moment at which you place your order. Sincerely Louise reserves the right to change prices or to withdraw an item from sale without prior notice.

We aim to deliver goods within 3 to 5 working days in the UK, within 5 to 20 days for European destinations and within 12 to 25 days for the rest of the world. If
Sincerely Louise is unable to deliver the goods that you have ordered, Sincerely Louise will inform you by email at the address given on your order form.

Written Communications
When using the Site, you accept that communication with the Company will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Company provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Acceptance of Orders
All orders are subject to acceptance and product availability. Acceptance of the order and the completion of the contract between yourself and Sincerely Louise will take place when we have dispatched the goods you have ordered, and received payment. We may choose not to accept your order; if an item is out of stock, if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

Acknowledgement of Order
When you have completed your order you will be sent an email confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason for this and possible explanations. If we are unable to fulfil your order following our order acknowledgement, we will also contact you by email advising you of this.

Our Contract
A legally binding contract between you and Sincerely Louise will be formed when we send you the email confirming that we have dispatched the product(s) to you. This email represents our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that not all the products you have ordered have been dispatched, those product(s) that have not been dispatched will not form part of our contract with you. In the event of any change e.g. in price or expected delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Sincerely Louise will not be liable for any delay or non-delivery.

Duties and Taxes
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods outside of the United Kingdom. It is your responsibility to arrange payment for any such payments and you shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Acceptance of Delivery
While Sincerely Louise takes every precaution to ensure all deliveries reach you in good condition, we can not accept responsibility for any damage sustained once a product has arrives at the delivery address. Goods should be inspected upon delivery and any goods that arrive in an obviously damaged condition should not be accepted, this is especially important when goods are being delivered to a business address and not being signed for directly.

Returns Policy
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Sincerely Louise Shop.

If you are not satisfied with a product, please notify us within 14 days of the delivery date. Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Post and package costs are non refundable and we are not held responsible for returns that do not reach us.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number, failure to notify us will deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we will make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Sincerely Louise accordingly, Sincerely Louise shall have no liability for any defects and you shall be bound to pay for the goods. Your statutory rights as a consumer are not affected.

Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate. By using the Website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.

By signing up for an account or ordering a product from the website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly (particularly before making any purchase) in case there are any changes.

Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Sincerely Louise liability for death or personal injury as a result of Sincerely Louise negligence.

Events Outside the Company's Control
The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control ("Force Majeure Event"). A Force Majeure Event means any circumstance beyond the reasonable control of the Company including, but not limited to, acts of God, fire, explosion, adverse weather conditions, flood, earthquake, terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, slow-downs or other industrial disputes, accidents, riots or civil disturbances, acts of government, lack of power and delays by suppliers or materials shortages.
14.2 The Company's performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and the Company will have an extension of time for performance for the duration of that period. The Company will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.

Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.

You accept responsibility for ensuring that any product purchased from Sincerely Louise conform to the governing law(s) of any country that you have that product delivered to.

Data Protection
Sincerely Louise will take all reasonable precautions to protect your personal data. We will never make your personal details available to other companies for any purpose.